Experience the heart of Christmas Town at Santa's Grotto! Step into a warm and whimsical world where childhood dreams come to life. You'll be transported to the North Pole, where Santa and his merry elves are hard at work. It's such a beautiful way for families, especially children, to immerse themselves in the festive spirit, meeting Santa in person and listening to his heart-warming stories. Don't miss this opportunity to create unforgettable memories!

Grotto tickets are available for purchase based on the number of children visiting. Each slot covers admission for up to three accompanying adults. Each slot can accommodate up to three children. If you’re bringing more than three children, please book additional slots accordingly, to ensure Santa has plenty of time to hear all of their Christmas wishes!

Bishop Auckland’s Christmas Town is not-for-profit and run by Community Interest Companies. For this reason, resources are limited, so we cannot facilitate refunds or exchanges of purchased tickets.